At The PlantEx, we are committed to delivering your plants and products safely and on time. This Shipping Policy outlines how your order is processed, packed, and delivered, and what you can expect throughout the process.

Order Processing Time

• Orders are usually processed within 3 to 5 working days after payment confirmation.
• Orders are packed carefully to ensure the health and safety of plants during transit.

Delivery Timelines

• Most shipments are dispatched within 7 days of order confirmation.
• Delivery timelines may vary depending on the destination and courier partner.
• Customers will be notified once the order is dispatched.

Shipping Method

• We primarily use reliable postal and courier services to ensure timely delivery to all parts of India.
• Tracking details will be shared once the order is dispatched so you can follow your package.

Packaging Process

• Plants are packed with a moist substrate to keep them hydrated for 3 to 7 days during transport.
• Whenever possible, plants are shipped in their original poly grow bags to maintain root structure and minimize stress.
• Each package is handled with care to ensure your plants arrive healthy and intact.

Shipping Charges

• Shipping charges are calculated based on the weight, size, and destination of the package.
• The final shipping cost will be shown at checkout before payment.

Delivery Issues

• If there is a delay in delivery, customers are encouraged to reach out to our support team for assistance.
• In case of a damaged or missing package, please contact us immediately so we can resolve the issue quickly. We may ask for photos or additional details to assist you better.

Support and Assistance

If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to our customer support team at:

• Email: care@theplantex.com
• Phone: +91-9201010161
• Address: The PlantEx, MSN, Chikkellur, Bengaluru, Karnataka, India – 560074

We are here to assist you and ensure a pleasant shopping experience with The PlantEx.

Note: The PlantEx reserves the right to amend this policy without prior notice. Please review this policy periodically for any updates

Last updated: 23-03-2025