Cancellation/Refund Policy
Cancellation and Refund Policy
At The PlantEx, we are dedicated to ensuring your satisfaction with our products and services. Our Cancellation and Refund Policy is designed to provide clarity on order modifications, cancellations, and refunds. Please read the following guidelines carefully.
Order Cancellation
- Before Dispatch: If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.
- After Dispatch: Orders that have already been dispatched are not eligible for cancellation. In such cases, please refer to our refund policy.
Refund Policy
- Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. Provide clear photographs of the damaged or defective item along with your order details. Upon verification, we will offer a replacement or a full refund, including any shipping charges incurred.
- Incorrect Products: In the event that you receive an incorrect product, please contact us within 48 hours of delivery. Provide photographs of the received item and your order details. We will arrange for the correct product to be sent to you or process a full refund, including any shipping charges incurred.
- Non-Delivery: If your order does not arrive within the estimated delivery time, please contact our customer support team. We will investigate the issue and, if necessary, issue a full refund or resend the order at no additional cost.
Non-Refundable Situations
- Change of Mind: We do not accept returns or provide refunds if you change your mind after the product has been dispatched.
- Improper Care: Refunds or replacements will not be provided for products that have been damaged due to improper care or handling after delivery.
Refund Process
- Initiation: To initiate a refund, please contact our customer support team with your order details and the reason for the refund request.
- Processing Time: Refunds will be processed within 7-10 business days after approval. The refunded amount will be credited to the original payment method used during the purchase.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to our customer support team at:
- Email: care@theplantex.com
- Phone: +91-9201010161
- Address: The PlantEx, MSN, Chikkellur, Bengaluru, Karnataka, India – 560074
We are here to assist you and ensure a pleasant shopping experience with The PlantEx.
Note: The PlantEx reserves the right to amend this policy without prior notice. Please review this policy periodically for any updates.
Last updated: 23-03-2025